FAQ
- When will I receive my package?
Response: The delivery time depends on the warehouse location of the product and your shipping address. You can find more information on our Shipping page.
- The tracking page hasn't been updated for several days. Is my package lost?
Response: Don't worry! Our standard shipping updates information at key checkpoints, so it may take a few days for the tracking page to show new updates. Usually, packages are delivered within the estimated timeframe. If it's been longer than expected and you're concerned, please shoot us an email at service@ilandworld.com.
- What should I do if I receive the wrong, damaged, or missing products?
Response: Oops! That's not what we want. Please send us an email at service@ilandworld.com and include photos if possible, so we can quickly resolve the issue and make it right for you.
- I want to return the product without any reason.
Response: We've got you covered! We accept returns within 7 days, no questions asked. Just make sure the product is in its original undamaged packaging and doesn't affect resale. You can find more details on our Return Policy page.
- Can you offer a lower price?
Response: While we can't lower the price for you right now, we do have promotions sometimes. Keep an eye on our homepage for any exciting announcements, and if you'd like, you can subscribe to our newsletter at the bottom of the page to stay in the loop.
- Can I request gift packaging?
Response: Absolutely! We'd love to help you with that. Simply add the "Gift Packaging" product to your shopping cart for just $5. Please note that any gift packaging products are shipped from our warehouse in Shanghai, China. You can check the estimated shipping time on our Shipping Policy page.
- I showcase ILAND's products on social media. Is there any reward for that?
Response: Wow, that's awesome! We really appreciate your support and enthusiasm. If you've showcased our products or plan to do so, please email market@ilandworld.com, and we'll make sure to offer you some exclusive rewards as a token of our gratitude.
Response: The delivery time depends on the warehouse location of the product and your shipping address. You can find more information on our Shipping page.
- The tracking page hasn't been updated for several days. Is my package lost?
Response: Don't worry! Our standard shipping updates information at key checkpoints, so it may take a few days for the tracking page to show new updates. Usually, packages are delivered within the estimated timeframe. If it's been longer than expected and you're concerned, please shoot us an email at service@ilandworld.com.
- What should I do if I receive the wrong, damaged, or missing products?
Response: Oops! That's not what we want. Please send us an email at service@ilandworld.com and include photos if possible, so we can quickly resolve the issue and make it right for you.
- I want to return the product without any reason.
Response: We've got you covered! We accept returns within 7 days, no questions asked. Just make sure the product is in its original undamaged packaging and doesn't affect resale. You can find more details on our Return Policy page.
- Can you offer a lower price?
Response: While we can't lower the price for you right now, we do have promotions sometimes. Keep an eye on our homepage for any exciting announcements, and if you'd like, you can subscribe to our newsletter at the bottom of the page to stay in the loop.
- Can I request gift packaging?
Response: Absolutely! We'd love to help you with that. Simply add the "Gift Packaging" product to your shopping cart for just $5. Please note that any gift packaging products are shipped from our warehouse in Shanghai, China. You can check the estimated shipping time on our Shipping Policy page.
- I showcase ILAND's products on social media. Is there any reward for that?
Response: Wow, that's awesome! We really appreciate your support and enthusiasm. If you've showcased our products or plan to do so, please email market@ilandworld.com, and we'll make sure to offer you some exclusive rewards as a token of our gratitude.
